Intro to Computers
This beginner’s course introduces students to what makes up a computer and how to use it. Instruction includes basic history of the computers, introduction to the different external and internal parts (RAM, Hard Drives, CPU, etc.) of a computer and what they do, software (how to set up and remove), and how to maintain a healthy computer among other topics. No experience required.
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B.E.S.T.
Business Education Self-Sufficiency Training
Realize your Dream of starting your own Small Business!
This 9 week program will help you to realize your dream of becoming a small business owner. Learn how to set up a business plan, organize your personal goals, learn the basics of business financials and gain access to small loans as well as on-going technical assistance!
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Supervisory Skills
Learn the critical skills necessary to be an exceptional supervisor in today’s workplace! The Supervisory Skills Series is a highly interactive five-part program that provides new and experienced supervisors the tools they need to effectively motivate, communicate and direct their teams to meet company goals, objectives and law compliance. Emphasis is on mastering management techniques essential to the success of both the supervisor and the company.
Course 1: This highly interactive course is designed to provide a foundation of sound management techniques. The essential elements of successful supervision are discussed, including the values of praise and recognition, proper discipline techniques and motivation through effective performance evaluations. Additional time will be spent examining the legal side of supervision, including sexual harassment.
Course 2: True leaders motivate, delegate and know how to make the best use of their time. This course focuses on identifying a supervisor’s individual strengths as a leader and then using those strengths to set their employees up for success through motivation, time management, delegation and interviewing.
Course 3: Most employers agree that the ability to communicate is essential for supervisory skills. In fact, it is impossible to perform any supervisory task well without good communication skills. This course identifies the principles of effective communication and helps the supervisor recognize and resolve communication breakdowns in the workplace.
Course 4: Any definition of supervisor has to include the ability to solve problems, make decisions and plan for the future. Through thought-provoking case studies, this course will teach time-effective and practical ways to execute the problem-solving process from discovery to resolution. Participants will learn the value of working together in groups to solve common and some not-so-common workplace situations.
Course 5: The face of the workplace is changing, forcing supervisors to change as well. Issues that were rarely discussed in the past are now very typical. Successful supervisors embrace diversity, resolve conflict and attempt to minimize stress by setting realistic goals for both themselves and their team.
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Intro to Microsoft Word 2007
This course will focus on the basic Microsoft word 2007 applications. We will cover as much or as little as the students are comfortable with - the students will determine the pace of the course.
If you are interested in learning Microsoft Word from the ground on up, this is the class for you.
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Medical Billing and Health Insurance Specialist Certificate Program
The Medical Billing and Health Insurance Specialist Certificate Program is designed to prepare individuals to understand billing procedures, coding, insurance guidelines, medical terminology, and regulatory changes affecting insurance billing/coding. Upon completion of this program, individuals will be qualified to seek employment in physician offices and medical/billing agencies.
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Degree Completion Program - Bachelor of Science in Human Resources
Date: Beginning Wednesday, March 12
Cost: Call 800-576-3111
Provider: Geneva College
The Degree Completion Program, leading to a bachelor's degree in human
resources, equips contemporary college graduates to work in organizations
both as generalists in human resource departments, with oversight for areas
like hiring, compensation and benefits, safety, training and conflict
resolution, and as managers or supervisors in other areas within an
organization.
Direct link to Geneva College Degree Completion Program page http://www.geneva.edu/page/dcp
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eBay 101: How to Buy and Sell on the World’s Largest Auction Site
This course is designed to introduce and educate users to eBay auction Internet site. Become familiar with eBay’s many features and how best to utilize them. Many topics will be covered so that you will be able to use eBay to buy and sell in an effective manner.
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Seniors for Safe Driving Driver Improvement Program for Mature Operators 55 and Over Pennsylvania law mandates that drivers age 55 and older who complete the course receive a discount of at least 5 percent on their auto insurance, each year for three years. Some new, some updated and some refresher safe driving instruction is provided to help seniors drive safely for several more years. Tips from more than 100 years of AAA and national driving safety organizations’ experience are included. No classroom or road testing is involved.
Registration: 1-800-559-4880 or www.seniorsforsafedriving.com
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HR ESSENTIALS
Customer Service
Your company’s success is in the hands of your customers…
Most unhappy customers don’t complain, they leave silently and tell others about their bad experience. This program emphasizes the importance of providing quality customer service and how to create raving fans!
Highlights include:
- Steps to effective listening
- Identifying and communicating with difficult personalities
- Building rapport and identifying customer needs
- Building on your company’s unique strengths
- “Internal” customer service
- Customer service “truths”
- Understanding why “satisfied” isn’t good enough
- Identifying what shapes our attitude
- Exceeding customers’ expectations
Interviewing and Hiring
Fine-tune your interviewing techniques, remain legally compliant, avoid negligent hiring cases and learn the dos and don’ts of job offers
Employee Retention Strategies
Learn how to keep the best people working for you!
Retaining the best employees is a challenge that all employers face. While fair compensation is always important, the decision to stay at a job involves much more than money for most employees.
Join Dan Monaghan, Manufacturers’ Association director of Training, as he explains best practices for reducing turnover.
Discussion topics:
- Four “must haves” of praise, motivation
- MBWA (Management by Walking Around)
- Achieving positive results
- Creating unbreakable bonds between employees and supervisors
And much more…
This 90-minute presentation will not only provide key strategies to keep the best people working for you, but offers a sample of the Manufacturers’ Association’s Supervisory Skills program, a five-course series that offers an interactive, engaging style of training ideal for corporations, small businesses, health-care facilities, manufacturers and educational institutions alike.
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NCC105M -- SHRM® Essentials of Human Resource Management Certificate Program
The SHRM® Essentials of Human Resource Management Certificate Program is a comprehensive overview of the human resource function. If you’re new to human resources or need to strengthen your employee management skills such as small business owners responsible for the HR function in their companies and people looking into HR as a career-change possibility, then this program is for you! It is specifically designed to challenge you and provide the skills you need to confidently face today’s complex HR situations and compliance issues within your organization. You will participate in interactive case study activities designed for you to practice real-life HR situations in a non-threatening atmosphere.
Offered in partnership with the Society for Human Resources Management (SHRM), this cost-effective course covers real-life HR issues organized into six learning modules…
- Resource Management -- Gain a clear understanding of the HR function
- Employment Law -- Enhance your ability to apply key HR legislation
- Recruitment and Selection -- Gain important skills for selecting employees
- Compensation and Benefits -- Learn the key elements of a total compensation system
- Employee Development -- Gain an understanding of orientation, development and training
- Performance Management -- Discover the purpose and process for performance appraisals
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At the end of this program, you’ll receive a Certificate of Completion from Slippery Rock University and have the opportunity to earn 1.5 continuing education units (CEUs).
Monday Evenings, 6 sessions beginning September 15, 2008 6 to 9 PM
Program Fee: $545 includes SHRM® Essentials of HR Management Certificate Program manual as well as Participant’s Activities Book
Late Registration Fee (in addition to program fee, if applicable): $75
Click Here for a PDF with more Information.
Registration Deadline: September 4, 2008
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FOOD SAFETY CERTIFICATION
TFood safety training is a commitment, a mind-set and a smart business practice for every restaurant and foodservice operation in the industry. However, training doesn't end once a manager earns certification. That's where it begins - by implementing food safety practices on a daily basis. It's critical that every person in an operation meets today's food safety practice demands, especially the "person in charge."
The National Exam conducted during this seminar is accepted by the Pennsylvania Department of Agriculture to meet state certification requirements.
http://www.manp.org/professional-training/professional-development-course-catalog/113/schedule/
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"Keep Pennsylvania Producing"
Employers are leaving Pennsylvania to move to more business-friendly states and countries. When companies leave, so do jobs, technology, and wealth. The challenges facing business in the areas of structural costs, education and global trade, are making it increasingly difficult to remain profitable. For instance, Pennsylvania’s corporate state income tax is the second highest in the country.
A new non-profit, grassroots organization has formed to educate people on the issues that negatively impact the economy, and to initiate reforms in these areas. The American Council for a Strong Economy (ACSE) provides individuals and businesses with easy ways to help initiate meaningful reform. Join us to learn about the specific issues driving our businesses away and how you can help to initiate positive changes. There is no charge for this briefing, so feel free to bring a friend or colleague. Call 800/815-2660 to make your reservation.
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Legal Advice Briefing
Ask questions. Get answers. Join Manufacturers’ Association Attorneys John Onorato, David Dieteman and Tammy Lamary as they outline best practices in three important areas of employment law. This is a great opportunity to get practical advice on some of today’s most pressing legal issues and learn about your Association’s Legal Hotline.
Hiring and Firing – Do you recruit for new hires in a lawful manner? Are you concerned about asking the proper questions during the course of an interview? What steps can you take to prevent a firing from becoming a lawsuit?
Unemployment Compensation – Are you getting the results in unemployment hearings that you think you deserve? Learn how to better evaluate, prepare and present an unemployment compensation case.
Workers’ Compensation – What should you do when someone is injured on the job? Learn how to effectively manage risk, and tailor your policies, to best handle workers’ compensation matters.
Date: Tuesday, July 15
Time: 8 – 10 a.m.
Cost: Free
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